Frank-Passanante | Stories From Hilton

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Frank Passanante

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Hilton Worldwide, Headshots, McLean, Virginia, October 18, 2012 by Rodney Choice/www.choicephotography.com

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Kelly Phillips

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Nicole-Tilzer | Stories From Hilton

Nicole Tilzer

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Frank Passanante is a senior hospitality leader who is passionate about building winning sales teams through intentional development of a coaching culture that places the highest premium on strong customer partnerships that drive mutual success. Purpose-led and committed to sales excellence, Hilton sales professionals thrive on expertly guiding business-to-business customers towards making important purchasing decisions that best meet their meeting, travel, or corporate objectives.

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In his current role as Senior Vice President, Hilton Worldwide Sales Americas, Frank leads a team of over 275 sales professionals who are based in the Americas and represent Hilton’s global portfolio of 17 brands and over 5,800 hotels. He promotes collaboration across disciplines and world regions, working closely with diverse commercial leaders in Europe, the Middle East, Africa, and Asia Pacific on global strategies.

Frank built and refined his hospitality sales and marketing expertise over three decades, with the vast majority of those years devoted to Hilton in various roles of progressive responsibility. His on-property experience spans multiple property types and geographies, but most memorable was his sales and marketing leadership at the iconic Washington Hilton, known for notable events such as annual dinners of the White House Correspondents Association, the National Prayer Breakfast, and inauguration balls. His regional roles included oversight of the company’s largest owned assets, from Honolulu to New York.

Frank’s greatest professional pride is the people with whom he works, whom he describes as caring, committed to their clients, and always striving to be the very best in the business.

Actively engaged in industry organizations across all segments of travel, Frank is currently serving a three-year term on the Professional Convention Management Association Board of Directors and is an active voice on the U.S. Travel Association Meetings Mean Business Coalition.

Senior Vice President, Hilton Worldwide Sales – Americas, Hilton

Frank Passanante is a senior hospitality leader who is passionate about building winning sales teams through intentional development of a coaching culture that places the highest premium on strong customer partnerships that drive mutual success. Purpose-led and committed to sales excellence, Hilton sales professionals thrive on expertly guiding business-to-business customers towards making important purchasing decisions […]

Frank Passanante | Stories From Hilton

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Bios

As Senior Vice President, Sales, Customer Engagement and Industry Relations, Kelly Phillips leads Hilton’s strategies and efforts against the corporate transient market, including global travel intermediary partnerships. Collaborating closely with Hilton senior management and her global counterparts, she defines strategies and drives initiatives that align and maximize sales efforts.

Phillips brings nearly 30 years of hospitality experience to her role. She began her Hilton career at the Hilton Chicago and Towers in 1989 as part of Hilton’s Professional Development Program and was promoted to Business Travel Sales Representative.&nbsp; From 1991-1997, she was promoted several times, serving as Director of Business Travel Sales, Director of Travel Agency Sales, and Managing Director of Sales - Travel Partner Relations, where she was given the additional responsibility of managing the retail travel agency sales organization.

In 1998, Phillips was promoted to the position of Managing Director of Alliance &amp; International Sales, where she led the sales and marketing integration of Hilton International and Hilton Hotels Corporation, serving in this capacity until 2000.&nbsp;

From 2000 to 2003, Phillips worked for Travel CLICK, a provider of marketing and intelligence tools to the hospitality industry, where she served as Vice President, Central Division, reporting directly to the Chairman and CEO.&nbsp;

In 2003, Phillips joined Hilton International as Vice President-Business Development, overseeing sales, marketing and revenue management for the Americas. In 2006, Phillips was named Vice President-International &amp; Leisure Sales for Hilton Hotels Corporation.&nbsp; In this position, Phillips oversaw Hilton Worldwide Sales offices in Central &amp; South America, the Caribbean and Canada, the leisure sales offices, airline industry sales and the internationally-focused sales organization.&nbsp;&nbsp;&nbsp;

In 2013 Phillips was promoted to Senior Vice President, Transient Sales, Distribution &amp; Leisure, leveraging her deep background in corporate transient and leisure sales, and expanding her scope to management of Hilton’s partnerships with online travel agencies (OTAs). At the start of 2017, she assumed her current role.&nbsp;

Phillips attended Pennsylvania State University where she earned a Bachelor of Science degree in marketing.&nbsp; She is based in the Washington, D.C. area.

Senior Vice President, Sales, Customer Engagement and Industry Relations, Hilton

As Senior Vice President, Sales, Customer Engagement and Industry Relations, Kelly Phillips leads Hilton’s strategies and efforts against the corporate transient market, including global travel intermediary partnerships. Collaborating closely with Hilton senior management and her global counterparts, she defines strategies and drives initiatives that align and maximize sales efforts. Phillips brings nearly 30 years of […]

Kelly Phillips | Stories From Hilton

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Nicole Tilzer is a strategic marketing leader with a strong balance of large and small company expertise. She began her career at an experiential marketing agency working on the scotch portfolios of Johnnie Walker and the Classic Malts of Scotland. After several years introducing consumers to the wonders of Scotland, Nicole moved client side to lead several brands at The Coca-Cola Company, both in NYC and Atlanta. Through that opportunity, she gained experience leading and motivating teams to deliver both long and short-term results, developed unique business solutions, drove commercial success and analytic understanding.

Following Coca-Cola Nicole moved into media, launching a new health &amp; wellness brand (upwave) at Turner Broadcasting Systems. After several years in Atlanta, Nicole decided to relocate back to NYC and rejoined the scotch world with Edrington Americas, specifically overseeing The Famous Grouse, Cutty Sark, and all innovation projects.

Most recently, Nicole expanded her marketing skill set with senior level marketing roles at various direct to consumer eCommerce startups in NYC, and then was able to combine both her passion for consumer and lifestyle marketing with her digital expertise when she joined Hilton as the Director of Destination Marketing in 2017. In this role Nicole oversaw marketing for over 50 Hilton hotels in the NYC market, developing a unique strategy, consumer insights and marketing campaigns to drive occupancy, rate and brand loyalty for this dynamic market. After two years in that role, Nicole has the opportunity to take on a global brand marketing role as the Director for Hilton Hotels &amp; Resorts, and Signia Hilton, Global Brand Marketing.

Nicole holds a Bachelor of Science from NYU’s Stern School of Business and an MBA from the Kellogg School of Management at Northwestern University. When she is not at work Nicole is an accomplished endurance athlete - with 18 full marathons under her belt to date - as well as an avid traveler, reader, baker and Broadway enthusiast.

Director, Global Brand Marketing, Hilton Hotels & Resorts and Signia Hilton

Nicole Tilzer is a strategic marketing leader with a strong balance of large and small company expertise. She began her career at an experiential marketing agency working on the scotch portfolios of Johnnie Walker and the Classic Malts of Scotland. After several years introducing consumers to the wonders of Scotland, Nicole moved client side to […]

Nicole Tilzer | Stories From Hilton

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For more than 100 years, Hilton hotels around the world have set the stage for the world’s most coveted and important meetings, events and entertainment gatherings – from star-laden award shows and movie sets to energetic political conventions, global conferences and wow-worthy weddings.
<h2>Hilton EventReady with CleanStay</h2>
Hilton has developed EventReady with CleanStay, a global meeting and events program designed to create event experiences that are clean, flexible, safe and socially responsible. EventReady provides curated solutions with creative food and beverage offerings, thoughtful technology resources, elevated standards and practices with redesigned spaces for physical distancing and reimagined ways to meet and gather. The goal is to create a safe and comfortable environment for event professionals and their attendees.
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<a href="https://www.hilton.com/en/signia-hilton/">Signia by Hilton</a> is a dynamic, meetings- and events-focused brand that infuses sophisticated travel and premium experiences into every aspect of the guest experience. Each Signia by Hilton hotel will offer unparalleled meetings and events capabilities with world-class design, state-of-the-art technology and signature food and beverage offerings, all backed by the Hilton name and award-winning <a href="http://hiltonhonors3.hilton.com/en/index.html">Hilton Honors</a> program. Learn more about Signia by Hilton at <a href="https://stories.hilton.com/brands/signia">stories.hilton.com/signia</a>.

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