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Hilton Opens Third Canopy by Hilton Hotel in China in UNESCO World Heritage Site of Hangzhou West Lake

HANGZHOU, China and MCLEAN, Va. - Hilton (NYSE: HLT) today announced the opening of Canopy by Hilton Hangzhou West Lake. Marking the brand’s 27th property globally, the 160-room state-of-the-art hotel is owned by Zhejiang Xingcai Investment Co., Ltd. and managed by Hilton.

Located 26 kilometers from Hangzhou International Airport, within the heart of downtown Hangzhou and a short walk from UNESCO World Heritage Site, West Lake, the hotel is in close proximity to Hangzhou Metro Line 1 and HuBin Pedestrian Road, the city’s thoroughfare for business, retail, and entertainment.

"Famous for its rich cultural heritage and nature sceneries, Hangzhou West Lake is an increasingly popular leisure destination for travelers. Following the huge success of the brand's Asia Pacific debut in Chengdu and Hangzhou Jinsha Lake, we are thrilled to unveil Canopy by Hilton Hangzhou West Lake — our third Canopy by Hilton hotel in China,” said Qian Jin, area president for Greater China and Mongolia, Hilton. “The property underscores our commitment to maintain strong growth momentum in Greater China and will continue to deliver positive hospitality experiences to our guests.”

The design of Canopy by Hilton Hangzhou West Lake was inspired by the city’s past as a hub of cultural diversity throughout history, just like a “kaleidoscope”, with its changeable spaces and wonderful experiences for guests to explore. Featuring elements of a kaleidoscope to represent traits of diversity and community, the stylishly designed hotel is home to a unique mix of spaces that incorporates aspects from Hangzhou's local culture and architecture, blending both seamlessly as a natural extension of the neighborhood. Delightful tones peppered throughout the hotel create a relaxing atmosphere with touches of refreshing orange hues. A specially curated wall displaying the best of Hangzhou will also delight guests with authentic artifacts and crafts from local shops and artisans.

“We are on a positive growth trajectory for our Canopy by Hilton brand with the exciting opening of our third hotel in China and another five hotels due to open in other parts of Asia over the coming years. Following a recent study Hilton did amongst Chinese travelers, we know that many of them are planning ahead to their next trips, looking to explore unfamiliar places and create new travel memories with their loved ones. With the promise of authentic local experiences delivered by our friendly hotel Enthusiasts, complemented by the beautiful architecture and design of the hotel embodying the essence of Hangzhou’s heritage and culture, we are confident Canopy by Hilton  Hangzhou West Lake will be an ideal destination for guests traveling within China and beyond when travel resumes,” said Nils-Arne Schroeder, vice president, Luxury and Lifestyle, Asia Pacific.

Just-Right Rooms and Amenities

Each of the 160 guest rooms features local art amidst an eclectic design. The beds are covered by overhead canopies which create an ideal sleeping environment, complemented by Serta mattresses with ZoneActive 5-Zone Foam Topper for the right amount of support and Serta Cool Balance® Technology for optimal temperature control. Guests can enjoy the ease of Canopy by Hilton's signature "uncloseted" closet with open shelves and racks. They can also pamper themselves with a rain shower, Acca Kappa bath amenities and cozy bathrobes. Other room amenities include a capsule coffee machine, a smart speaker with wireless charger, generous workspace, and complimentary Wi-Fi. Canopy Suites offer even more space and privacy, plus thoughtful extras such as Tara Smith bath amenities, Canopy socks and a Kaleidoscope.

Guests can access the 24-hour fitness center equipped with a comprehensive range of TechnoGym® cardio and strength equipment. For guests who prefer working out in the outdoors, the vibrant West Lake features a jogging track. Guests can also hop on to a Canopy bike to explore the local neighborhood with ease.

The Transfer Lounge provides the guests of early arrivals or late departures with comfortable facilities including luggage lockers, a private changing cabin and showers.

Eat, Drink, Smile

Located on the first floor, the hotel’s Nettare Restaurant & Bar features live cooking stations and offers innovative culinary delights in a sharing style. Guests can start the day with an artisanal breakfast made with fresh, local ingredients in Nettare Restaurant & Bar or have a Canopy Break Fast Bag delivered to their doors. In the evening, the Nettare offers seasonal food and beverage menus with high quality ingredients, and the cocktails are invented and tweaked to match perfectly with a dish to provide an unforgettable flavor experience. At night, the space transforms into a social bar with Canopy’s signature Evening Tasting featuring hand-crafted cocktails, micro-brews or a comprehensive selection of wines.

With insider tips from friendly hotel team members known as Enthusiasts, guests can discover popular neighborhood destinations such as HuBin Pedestrian Road for a taste of local flavors.

We've Got You Covered

At Canopy by Hilton, Enthusiasts (the hotel’s team members) connect guests to the best of the historic city of Hangzhou and are always happy to schedule a city tour or suggest a hidden gem to explore. At Canopy by Hilton Hangzhou West Lake, Enthusiasts define the local vibe, sharing their knowledge and experiences with guests.

In addition to the above highlights and as a response to the COVID-19 pandemic, Canopy by Hilton Hangzhou West Lake is participating in the Hilton CleanStay Program to help guests enjoy a clean and safe experience during their stay. The new standards under Hilton CleanStay include a Hilton CleanStay Room Seal to show that a room has not been accessed since being thoroughly cleaned and disinfected, additional cleaning of common areas and items, contactless check-in, innovative disinfection technology and flexible housekeeping options. A full list can be accessed at

Canopy by Hilton Hangzhou West Lake is also part of Hilton Honors, the award-winning guest-loyalty program for Hilton's 18 world-class brands comprising nearly 6,200 properties in 118 countries and territories. Members who book directly through the preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Hilton Honors Points and money to book a stay, free standard Wi-Fi and an exclusive member discount that can't be found anywhere else. Members also enjoy popular digital tools available exclusively through the industry-leading Hilton Honors mobile app where Hilton Honors members can check-in, choose their room, and access their room using a Digital Key.

To celebrate the hotel’s opening, Hilton Honors members will earn an additional 1,000 Points per night for bookings as from today to March 31th, 2021, when booking directly with Hilton.

Canopy by Hilton Hangzhou West Lake is located at No.2 Guohuo Road, Shangcheng District, Hangzhou, Zhejiang, China. For more information, or to make a reservation, travelers may visit or call +86 571 8707 8111.

About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising 7,000 properties and 1.1 million rooms, in 122 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for five consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the 139 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit for more information, and connect with Hilton on  Facebook, Twitter, LinkedIn, Instagram and YouTube.

About Canopy by Hilton

Canopy by Hilton is a vibrant boutique lifestyle brand, providing guests a place in the neighborhood to relax and recharge with simple, guest-directed service, comfortable spaces, an energizing atmosphere, and thoughtfully local choices. Each hotel is designed as a natural extension of its neighborhood and delivers a fresh approach to hospitality and the guest experience. The Canopy portfolio includes more than 35 open properties around the globe with 28 under development across 16 countries and territories. Experience a positive stay at Canopy by Hilton by booking at or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Canopy by Hilton at, and follow the brand on Facebook, Instagram, Twitter and Pinterest.