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Hilton Expands Indonesia Footprint with Opening of DoubleTree by Hilton Surabaya

310‑room DoubleTree by Hilton Surabaya marks Hilton’s entry into Surabaya

SURABAYA, Indonesia - DoubleTree by Hilton, one of the fastest-growing brands in the Hilton portfolio, today announced the opening of DoubleTree by Hilton Surabaya. The 310-room hotel marks the sixth property in Hilton’s Indonesia portfolio. It is owned by PT. Indo Citra Eka Abadi and managed by Hilton.

“As the largest economy in South East Asia, Indonesia plays a key role in Hilton’s regional growth and expansion. We are delighted to welcome our latest addition to the Hilton family in no less than one of the best locations in Surabaya, the second-largest city in Indonesia. With its strategic location in close proximity to Surabaya’s business and cultural districts, we are confident DoubleTree by Hilton Surabaya is well-positioned to be one of the top meeting venues in the city and will be top of mind for both business and leisure travelers,” said Paul Hutton, vice president, operations, South East Asia, Hilton.

DoubleTree by Hilton Surabaya is situated in the heart of Surabaya’s city center, 22 kilometers and a 45-minute drive from the Juanda International Airport. The hotel enjoys a strategic location near the business, shopping and cultural districts of the city, making it an ideal choice for leisure and business travel. Guests can also access Tunjungan Plaza, the city’s largest shopping mall, via a short walk and learn more about Surabaya’s rich history at The Museum Surabaya just across the street. 

“Since its launch more than 50 years ago, DoubleTree by Hilton has become one of our fastest-growing brands across the globe. Today, the brand is a symbol of comfort for both business and leisure guests alike. We are thrilled to add to our portfolio the new DoubleTree by Hilton Surabaya, a contemporary hotel complemented by a host of culinary offerings and state-of-the-art meeting spaces. I have every confidence it will be a welcome addition for the locals and in the longer term, domestic and international travelers to Surabaya,” said Alexandra Jaritz, senior vice president, Brand Management, Asia Pacific, Hilton.

DoubleTree by Hilton Surabaya features 310 guestrooms and suites, including the unique two-story, 102-square-meter Loft Suites, equipped with stylish amenities and elegant extras, coupled with beautiful skyline views. Upon check-in, each guest will receive a signature, warm DoubleTree chocolate chip, a symbol of the simple acts of care and thoughtfulness that ring true to the brand’s philosophy and make each DoubleTree by Hilton stay a special one. 

During their stay, guests seeking relaxation or a workout can enjoy a variety of options ranging from an outdoor swimming pool and a kids pool to a sauna and a 24-hour fitness center outfitted with the latest equipment and free weights. Families travelling with young children will appreciate the Kids Zone within the hotel where children between 4 and 12 years old will be able to enjoy a video games zone, outdoor terrace, play gym as well as a playroom for endless hours of fun.

One-Stop Culinary Experience

DoubleTree by Hilton Surabaya offers a diverse culinary experience for guests, catering to every need and occasion, with its three dining outlets:

  • Makan Kitchen – An all-day dining restaurant serving Indonesian, Chinese and Colonial cuisines with live interactive kitchens showcasing the Surabaya Food Heritage that brings to life the ‘from farm to table’ experience. 
  • The Koffee Deli & More - The central gathering space of the hotel, The Koffee Deli & More is located in the lobby serving specially brewed coffee or tea and fresh juices. Guests can also enjoy light bites such as sandwiches, pastries, cakes and sweets, which are also available for guests looking for a quick grab and go. 
  • Cloud 22 Rooftop Bar – Located on the 22nd floor of the hotel, this alfresco bar offers a panoramic view to unwind from the hustle and bustle of the city. Guests will be able to enjoy nightly entertainment with DJs and bands playing upbeat lounge music for a great night out without leaving the hotel.

Meetings & Events

Offering a stunning panoramic view of the city, the 360 Degree Function Room spanning 605 square meters and located on the highest floor of DoubleTree by Hilton Surabaya can accommodate up to 600 guests and is the ideal location for meetings, weddings and social gatherings. In addition, the Tunjungan Grand Ballroom features 800 square meters of meeting space equipped with advanced audio-visual facilities, and 47 square meters of built-in LED screens cater to a variety of meetings including exhibitions, corporate gatherings and weddings. 

Guests of DoubleTree by Hilton Surabaya can expect to be welcomed with an elevated standard of hygiene through the Hilton CleanStay program. Launched across Hilton’s 18 brands, CleanStay is Hilton’s industry-defining standard of cleanliness and disinfection, created in collaboration with Dettol maker RB and Mayo Clinic. 

For meeting professionals, Hilton has developed Hilton EventReady with CleanStay, an industry-leading cleanliness and customer service program specific to meetings and events. Hilton EventReady delivers innovative solutions for the entire event experience – from flexibility in planning and physical distancing protocols to transparency in cleanliness policies and inspiring catering options. 

Elements of Hilton CleanStay program will greet guests from the moment they enter the hotel and will be present throughout every aspect of the experience, ensuring the well-being of guests and Team Members without compromising the hospitality Hilton is known for.

DoubleTree by Hilton Surabaya is part of Hilton Honors, the award-winning guest-loyalty program for Hilton's 18 world-class brands. Members who book directly through Hilton’s direct channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Hilton Honors Points and cash to book a stay, free standard Wi-Fi and an exclusive member discount that is only available through this channel.

For more information, or to make a reservation, travelers may visit doubletreesurabaya.com or call +6231 985 88888.

About PT. Indo Citra Eka Abadi

PT. Indo Citra Eka Abadi is a local company built in 2016 with a focus on the hospitality industry. DoubleTree by Hilton Surabaya is the first hotel owned by PT. Indo Citra Eka Abadi. The Board of Directors has several other businesses: plastic processing factory, property, tire distribution, stock management, and many more.


About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising 7,000 properties and 1.1 million rooms, in 122 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for five consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the 139 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on  Facebook, Twitter, LinkedIn, Instagram and YouTube.


About DoubleTree by Hilton

DoubleTree by Hilton is a fast-growing, global portfolio of more than 640 hotels with more than 145,800 rooms across 52 countries and territories. For more than 50 years, DoubleTree by Hilton has continued to be a symbol of comfort for business and leisure travelers around the world, from welcoming guests with its signature warm DoubleTree chocolate chip cookie, to serving the local community. DoubleTree by Hilton offers contemporary accommodations and amenities, including unique food and beverage experiences, state-of-the-art fitness offerings and meetings and events spaces. Experience a positive stay at DoubleTree by Hilton by booking at doubletree.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about DoubleTree by Hilton at stories.hilton.com/doubletree, and follow the brand on Facebook, Twitter and Instagram.