Bill Duncan serves as the global head of the All Suites and Focused Service Categories, meaning he oversees Embassy Suites by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton (All Suites) along with Hampton by Hilton, Hilton Garden Inn and Tru by Hilton (Focused Service). In addition, Duncan oversees the Enterprise Owner Relations team, which provides an aligned global owner relations strategy, and drives owner portfolio and hotel-level performance by coordinating owner support communications, events, and recognition.
In his role, Duncan leads the integration of core management functions, and development of long-term shared operational, performance and growth strategies for the All Suites and Focused Service Categories. Collectively, the All Suites brands have a global footprint of more than 950 properties (one of the largest portfolios of all suites inventory in the world) while the Focused Services brands boast more than 3,200 properties worldwide. Together, the All Suites and Focused Service categories represent the largest division of Hilton with a combined total of over 4,150 open hotels and a global pipeline of more than 1,800 properties.
Duncan is a hospitality industry veteran with more than 25 years devoted to all suites hotels. He began his career at Embassy Suites, where he spent more than a decade serving in various management, hotel performance support and sales roles.
Prior to his current position, Duncan served as Global Head of All Suites Brands and Global Head of Homewood Suites and Home2 Suites, the extended-stay hotel portfolio for Hilton. During his tenure, Duncan established Homewood Suites as the leader in the upscale extended-stay segment, growing it into a global brand with a footprint of more than 400 hotels, and upholding the brand’s award-winning customer satisfaction culture – including leading the brand to six consecutive “Top Extended Stay Hotel” honors from J.D. Power & Associates. He is also responsible for the introduction of Home2 Suites, which has been one of the fastest growing brands in Hilton’s history. Home2 Suites celebrated the 200th hotel opening in 2017, just six years after the brand’s debut.
Deeply engaged in both professional and civic organizations, Duncan has been recognized for several industry and community awards throughout his distinguished 30-year career, including the Hospitality Sales & Marketing Association’s “Top 25 Extraordinary Minds in Sales & Marketing,” and the Memphis Corporate Volunteer Council Executive Leadership Award.
Duncan is involved with a variety of Memphis charities, and has served on numerous boards, including the National Coalition for the Homeless and Catholic Charities. In addition, Duncan is also the Executive Sponsor of Hilton’s Memphis Community Outreach Program, for which he leads the strategic deployment of social responsibility programs.