Hilton is Streamlining Business Travel Payments by Making it Easier to Go Cardless

MCLEAN, Va. – Today, Hilton, a leading global hospitality company, is advancing the business travel industry as the world's first hotel group to automate the integration of virtual card payment details into its property management system. This technology will be implemented in thousands of Hilton properties globally, creating a more efficient and secure experience for business travelers and corporations around the world.

This new solution, created in partnership with the leading virtual card technology provider Conferma, significantly reduces the manual process involved in using virtual corporate credit cards at hotels – which before would require receiving payment details through email or fax – and supports the growing need for frictionless travel and digital-first experiences. With our Conferma integration, over 400 Travel Management Companies (TMCs) and thousands of corporate clients will soon benefit from the increased efficiency, flexibility, control, and security of using virtual card payments when traveling at Hilton properties worldwide.

“As the first global hotel group to adopt this pioneering solution, Hilton is proud to lead the way in redefining the customer experience," said Frank Passanante, senior vice president, Global Head of Sales & HRCC, Hilton. "Our new API integration will enable the more seamless use of virtual corporate credit cards at our properties which allows us to elevate our service even further, starting with an effortless check-in process, ensuring our corporate guests feel valued and cared for from the moment they arrive."

Faster, More Secure, and Fully Automated Corporate Payments

Virtual cards are rapidly becoming the preferred choice in corporate travel payments, offering enhanced security, expense control, and spend reconciliation. Bookings made through Conferma’s platform generate a unique virtual card number, which will now be shared securely with Hilton’s property management system via API.  This solution enhances the check-in process and guest experience by:

• Streamlining the check-in process for travelers using virtual card payments, ensuring instant access to payment details within Hilton’s property management system.
• Eliminating the need for physical cards, with 79% of travel buyers viewing single-use virtual cards as effective in preventing fraud by external parties such as hackers or thieves.
• Helping to automate B2B payments, streamlining spend reconciliation, reducing manual work, and minimizing customer friction.

Jason Lalor, CEO, Conferma, said, “We are thrilled to partner with Hilton to transform the way corporate hotel payments are made. Together, we are taking virtual card technology to new heights, offering a more seamless, secure, and stress-free solution that benefits business travelers and their corporate finance teams, travel managers, travel management companies and hoteliers alike. This partnership sets a new precedent for the industry, freeing more business travelers from time-consuming admin, while hoteliers focus on the business traveler experience."

Through this partnership, Travel Management Companies can more confidently support the growing preference by businesses for virtual cards that offer enhanced security, seamless payments and integration with their preferred travel suppliers.

“National Corporate Housing delivers Superior Service to our guests by collaborating with hotel partners to improve services. A key focus is a smooth check-in process,” said Carmen Stinson, managing director, National Corporate Housing. “We're excited that Hilton heard us and is implementing an API solution with Conferma, allowing for faster identification of virtual credit cards. Guests enjoy a flawless check-in, our agents have less administrative work chasing and resubmitting credit card authorization forms, and the reconciliation process is more efficient and accurate.”

"Our longstanding partnership with Hilton helps us provide more flexibility for our customers to manage travel and spend in a way that works best for them," said Sébastien Bardin, vice president, Product Management, American Express Global Business Travel. "This automated technology gives business travelers even more choices for simplified, convenient, and secure virtual payment options and most importantly, a seamless experience."

Learn more about Hilton at hilton.com

Learn more about Conferma at conferma.com