MCLEAN, Va. - Hilton has announced the creation of more than 200 new full-time work-from-home reservation sales positions, offering flexible work opportunities across the United States. As part of the Hilton reservations and customer-care team, the new reservation sales specialists will extend Hilton’s award-winning hospitality for guests with travel or reservation-related questions.
“At Hilton, we strive to provide a great place to work for all, and providing career flexibility is one of the many ways we help empower team members,” said Rajiv Vellodi, VP Hilton reservations and customer care. “Our goal is to be the most hospitable company in the world, and this starts with how we treat our team. These positions are ideal for those who are looking to develop a rewarding career from their own home.”
Hilton’s world-class reservation and service team secures reservations, provides personalized solutions for guests’ unique travel needs and seeks resolutions. Career growth opportunities exist to move across departments and into management and training positions. Full-time positions include a 40-hour work week, including weekends.
The roles are ideal for those who are prone to geographic moves, such as military spouses, retirees and college students:
- Frances Brown is an assistant coach on Hilton’s VIP Housing Desk, military spouse and mom to five children: “Finding and maintaining employment that will allow you the flexibility to take an unexpected leave of absence or be able to pick up and move with you is a constant challenge. It’s hard to find fulfilling work that is also flexible, but I’ve had constant support from Hilton since I started.”
- Jasper Rey, a reservations sales specialist with Hilton, said working from home and not having a commute reduces his overall stress levels and allows him to care for his dog that has special needs: “The ability to control the atmosphere of my work environment is huge, especially in this customer-centric role that requires excellent listening skills and attention to detail. I’m able to maintain a quiet, distraction-free space, which allows me to focus and be a better asset for our guests and for the company in general.”
- Suzan Philpott, also a reservations sales specialist with Hilton, said she loves not having to think about what to wear to the office, being able to take advantage of Hilton’s travel benefits and the virtual training opportunities: “We are not just order takers, we are dream makers! We get to help folks book their vacations and their business trips by helping them find just the right property to fit their needs.”
Hilton was recently ranked as the #2 World’s Best Workplace, and reservations sales specialists receive many of Hilton’s industry-leading benefits and programs, including team member travel discounts, generous paid time off, 401K and access to professional development through paid training and Hilton University. Additionally, Hilton recently placed #24 on FlexJobs’ list of Top 100 Companies with Remote Jobs in 2019.
To learn more about working at Hilton and its remote reservation sales specialist openings, visit our career site here. For a behind-the-scenes look and to meet our Team Members, follow us at Hilton Careers on Instagram, Snapchat and Facebook. Visit us on Glassdoor for our Team Members' perspective on working for Hilton.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of world-class brands comprising more than 7,200 properties and more than 1.1 million rooms, in 122 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 158 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.