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Team Hilton Reacts to Heartwarming Guest Comments

For more than 100 years, Hilton Team Members have delighted guests around the world with their hospitality.

To show their gratitude for that exceptional service, guests share thousands of comments and reviews every year about the outstanding hospitality they receive, but the Team Members they're talking about can't always keep up, even when the comment mentions them. We wanted to change that.

In early 2021, Hilton decided to recognize some of these outstanding individuals by asking them to read some of these reviews on camera. Each Team Member was also awarded a special certificate of recognition to thank them for their hard work. Check out their fun reactions to the heartwarming guest comments below!


About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 7,000 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for five consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 146 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on  Facebook, Twitter, LinkedIn, Instagram and YouTube.