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Hilton Volunteers Join Forces With Springboard to Keep Hospitality Dream Alive

Team Members volunteer to support charity with operations and training delivery during Covid‑19 pandemic

LONDON - Hilton has teamed up with charity partner Springboard to encourage Team Members to volunteer for the charity, as it faces the challenges of delivering crucial services during the Covid-19 pandemic.

The Covid-19 crisis has had a profound impact on Springboard, which delivers training and support to disadvantaged and young people looking to start a career in hospitality. With social distancing and funding cuts hampering its operation whilst demand for its services grows, the charity has reacted quickly by introducing virtual training and mentoring. It is now seeking volunteers to support its members, many of whom have found themselves without income and employment opportunities as a result of the crisis.

Hilton Team Members from across the UK have already put their hands up to help the charity in its mission to inspire the next generation of hospitality professionals. Contributions range from volunteering to support the charity with its everyday operations to running webinars to ensure members remain engaged and inspired to join the industry.

Francesco D'Agostino, Bar Manager, Hilton London Metropole, was one of the first to volunteer, running a mixology webinar earlier this month with fellow Team Member Serena Fedele. He said: “I’ve worked in hospitality for more than 14 years, and I’m so glad to be part of the huge family at Hilton London Metropole. That is a feeling I’d love other people to have the opportunity to experience too. I wanted to volunteer for Springboard not only to share my knowledge with others, but to inspire them to continue their journey into the incredible world of hospitality.”

Springboard is seeking more volunteers with a passion for hospitality and specialist skills – from hotel operations to HR and communications. Specific activities include recording video messages and offering one-to-one mentoring, as well as consultancy on specific business needs including HR, marketing and IT.

Anne Pierce, Springboard’s CEO said: “Many of our trainees are currently struggling to cope without an income, and need us, more than ever, to keep them engaged and motivated. We’re grateful for the support provided by Hilton’s Team Members, which will help ensure we continue to develop and grow our online training modules and create more engaging and motivational content. We will always need more volunteers and encourage anyone to get in touch to support – whether you can spare an hour a week – or some time every day.”

Stephen Cassidy, Managing Director, UK and Ireland, Hilton, said: “Springboard plays a critical role in improving hospitality career prospects for disadvantaged and young people, but like all hospitality businesses, it has been hit hard by the Covid-19 crisis. At the same time, many of our hotels have suspended operations and Team Members are looking for positive ways to spend their time and share their expertise. Supporting young people is a key part of our Travel with Purpose 2030 goals, so we are delighted to see so many volunteers jump at the chance to help protect our industry’s talent pipeline in preparation for recovery.”

To find out more or to sign up to volunteer, visit Springboard’s volunteering platform.

About Springboard

Springboard has been helping unemployed people of all ages, abilities and backgrounds to improve their career potential in hospitality, leisure and tourism for over 30 years. The charity especially supports people who experience barriers to employment and young people in education. By doing so, Springboard helps to reduce unemployment and poverty across the UK and improves the prospects of young people by:

  • Equipping young people with personal, professional and career skills, through first class education programmes
  • Transforming the lives of people by providing tailored quality programmes, dedicated aftercare and access to work experience placements and ultimately, sustainable employment. At the same time we help our employer partners attract, develop and retain talent
  • Providing advice and guidance to inform and guide young people, adults and key influencers about the industry
  • Promoting great place to work, through strategic partnerships with employers, our Ambassador and Alumni network, Government, employment referral agencies, educational establishments and industry bodies

For any further enquiries, please contact

For more information about Springboard, visit:

About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms, in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 190 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.