President & Chief Executive Officer
“With travel booming in 2023, our incredible team members, dedicated owners, and trusted partners delivered another exceptional year of hospitality for our guests all over the world.”
Performance
Chief Financial Officer & President, Global development
“Our resilient, fee-based business model and strong network effect continued to power Hilton’s engine of opportunity for our owners, shareholders, partners, and team members.”
Hilton builds our business and guest loyalty through a virtuous cycle of geographic growth, tailored brand expansion and chain-scale diversification to serve any guest for any stay occasion, anywhere in the world.
7,530 Properties
1,182,937 Rooms
3,274 Hotels in Pipeline
22 Brands
6,083 Properties
871,189 Rooms
686 Properties
145,853 Rooms
761 Properties
165,895 Rooms
Hilton's scale, global presence and leading brands at multiple price points drive a network effect delivering industry-leading performance.
It starts with our award-winning brands that allow us to serve any guest, anywhere in the world, for any stay occasion.
These great products, along with reliable and friendly service, drive customer satisfaction and loyalty.
Our focus on product, service and loyalty generates an industry-leading RevPAR premium.
In turn, we create strong financial returns for our hotel owners who invest further in growing our brands.
This further investment drives Hilton's strong growth and robust pipeline around the world.
And, ultimately, the reinforcing nature of these activities generate strong financial performance for Hilton.
With the additions of Spark by Hilton and LivSmart Studios by Hilton in 2023, Hilton’s brand portfolio spans from luxury to premium economy and long-stay categories, broadening our chain scale diversity and ensuring we can serve even more guests, for any stay occasion, anywhere they want to be.
We debuted Tempo by Hilton Times Square, the first hotel for the brand; Signia by Hilton Atlanta, the brand's flagship and first new-build property; and Spark by Hilton Mystic Groton, the fastest announcement-to-market brand in Hilton history. We also opened the 150th Curio Collection by Hilton, the 250th Tru by Hilton, and the 1,000th Hilton Garden Inn.
With the addition of nearly 1,000 future hotels to the pipeline in 2023, Hilton now has a record of nearly 3,300 hotels in development, totaling more than 462,000 rooms. Roughly 1 in 5 hotel rooms under development globally are slated to fly a Hilton flag, and we maintain the largest under construction pipeline of any global hotel company.
Hilton also marked a decade of fast-paced growth since our initial public offering (IPO) on the New York Stock Exchange on Dec. 11, 2013. Over this period, we delivered total shareholder returns of approximately 420%* - outperforming major indices and industry averages.
*Total Shareholder Return calculated for the period Dec. 11, 2013-Feb. 29, 2024
Innovation
Travelers filled airports, packed stadiums, reinvigorated restaurants and energized hotel lobbies, turning to travel to create deeper human connections. The new Golden Age of Travel we anticipated arrived in full force. As change accelerated, Hilton kept pace, leading the industry with new customer-driven strategic partnerships, digital solutions and innovative on-property experiences and products.
In 2023, travelers accelerated their appetite for experiences over things. As travelers sought out once-in-a-lifetime moments, unique culinary offerings, events and cultural immersions, Hilton Honors rose to the occasion, offering exclusive access to some of the most sought-after events of 2023, including must-see intimate concerts, McLaren F1 Racing, and the Ryder Cup.
Hilton also partnered with world-class talent to drive food and beverage innovations and announced a first-of-its-kind partnership with the James Beard Foundation.
Searching for Electric Vehicle (EV) charging stations on Hilton.com proved to have the fastest volume growth in 2023, jumping from fourth to second highest in converting searches to stays. To address this growing demand, Hilton announced plans to install Tesla Universal Wall Connectors at approximately 2,000 hotels in North America, dramatically increasing EV charging accessibility for guests.
More than ever, travelers are prioritizing wellness. In 2023, Hilton announced the expansion of its industry-first partnership to place Peloton bikes in every hotel gym in Puerto Rico, Germany, the U.K. and in participating properties in Canada. Tempo by Hilton introduced an array of wellness offerings with its global debut, including guest rooms designed to help guests power up for the day and power down for a good night's sleep, an innovative 'Spirited' and 'Free-Spirited' beverage program, and signature wellness rooms featuring Peloton bikes.
Hilton Honors members received more than 2 million complimentary automatic room upgrades prior to arrival through the Hilton Honors app in 2023. Hilton Honors redemption points for Experiences soared, with year-over-year Point redemption up over 100% compared to the previous year. Furthermore, our partnership with American Express reached new heights with the introduction of the refreshed Hilton Honors American Express Surpass® and Hilton Honors American Express Aspire Cards.
Hilton has a long-term commitment to digitally transform the travel experience while maintaining the human connections, relatability and personalization that guests crave. Hilton's new Property Engagement Platform expedites transactions at the front desk, reducing guest wait times. We also introduced enhanced booking capabilities for small meetings; the Hilton Honors Elevator Unlock, which allows guests to automatically connect to and unlock elevators through the Hilton Honors app; and Hilton for Business, a new travel management program for small- and medium-sized businesses.
workplace culture
When our team members bring their whole selves to work, they make the stay for our guests. Their hard work, dedication and open hearts are the reason why Hilton is a force for good in the world, and why in 2023 we were recognized as the No. 1 World's Best Workplace by Great Place to Work and Fortune, the first hospitality company to receive this honor.
Informed by feedback from our team members, Hilton launched and expanded industry-leading benefits that supports them and their families.
In 2023, we:
At Hilton, we create opportunities where team members come for a job but stay for a career. To support all team members in expanding their careers, we offer innovative, best-in-class learning and development opportunities, including:
At Hilton, we remain steadfast in our commitment to create the best, most inclusive environment for our team members, guests, owners and communities. We are focused on attracting, developing and retaining the best and the brightest talent - from the property level to our corporate leadership - while increasing inclusion across our business. These perspectives sustain innovation, drive growth, and promote an inclusive environment for the diverse guest population and communities we serve.
Hilton is committed to driving responsible travel and tourism globally through our ESG strategy, Travel with Purpose. We know that Hilton has a responsibility to protect the planet, ensure our hotel destinations remain vibrant and resilient for generations of travelers to come, and to be an engine of opportunity in the communities we serve by partnering with people and organizations that foster positive change. In 2023, the Hilton Global Foundation awarded a record $4.4+ million in grants towards organizations supporting career development, community resilience and environmental sustainability. Hilton was recognized on both the World and North America Dow Jones Sustainability Indices (DJSI) for the seventh consecutive year, remaining the only hospitality company on the lists.
In 2023, Hilton was named the No 1. World’s Best Workplace. Since 2016, Hilton has been awarded over 450 “Great Place to Work” rankings and other awards, including:
For a full list of our workplace culture awards:
